What is the policy on returns?
- All returns and/or exchanges must be initiated here.
- We accept returns within 30 days of delivery.
- All merchandise must be returned unworn, unwashed, and undamaged.
- Refunds are issued to the original form of payment used to place the order.
- Exchanges are only available when requesting a different size for the same product.
- All returns and exchanges are processed within a week of the package’s arrival at our warehouse.
How much time does it take to handle a refund?
After the shipment reaches our warehouse, all returns and exchanges are handled within a week. If you have received a refund, it will typically appear in your account 5-10 business days after it has been processed. Please get in touch with your bank if there are any delays in the return of the monies to your account. Please use contact@essentialhoodiecom.us to get in touch with our Fan Support if you have any more queries about this.
What happens if my products are flawed or broken?
Kindly send an email to contact@essentialhoodiecom.us to inquire about our Fan Support. Make sure to provide a photo of the merchandise you received along with your confirmation number.